Refund Policy

We want you to be completely satisfied with every purchase on Seller. Most digital products are covered by a 30-day money-back guarantee. If you are not happy with a purchase for any reason, contact us within 30 days of the transaction date and we will issue a full refund — no questions asked.

To be eligible for a refund, the following conditions must be met:

• The refund request is made within 30 days of the purchase date.
• The product is a digital download sold through the Seller marketplace.
• The request is submitted via email to support@onedollarsell.com with your order ID included.

The following are generally not eligible for refunds:

• Products where the primary file has been downloaded and the buyer cannot demonstrate a legitimate technical defect.
• Subscription plans after the billing period has been used or features have been accessed.
• Products that were purchased more than 30 days before the refund request.
• Requests made solely because the buyer changed their mind after full download and use.
• Gift cards and promotional credits.

We reserve the right to deny refunds that we determine are being abused or made in bad faith.

To request a refund:

1. Email support@onedollarsell.com with the subject line "Refund Request – [Order ID]".
2. Include your order ID (found in your Dashboard → Purchases or in your confirmation email).
3. Briefly describe the reason for the refund (optional but helpful).

Our team will review your request and respond within two business days.

Once a refund is approved, it will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider. You will receive a confirmation email when the refund has been issued.

We strongly encourage customers to contact us before initiating a chargeback with their bank or payment provider. Chargebacks typically take significantly longer to resolve and may result in account suspension while the dispute is investigated.

If you have already filed a chargeback and believe it was made in error, please email us and we will work to resolve the situation as quickly as possible.

For all refund-related enquiries, please contact our support team:

Email: support@onedollarsell.com

We aim to respond to all support requests within one business day.